Term starts week commencing 09 September
When you enrolled you will have been given the details of your First Day; date and time.
Please do arrive promptly so that we can get you to where you need to be ready for your first session with your teacher and classmates.
You'll arrive at your Campus, either Clapham, Nine Elms or Brixton depending on where you are studying your course, where you will be welcomed by our friendly team, including principals, teaching staff and members of our professional services.
Everyone will be on-hand to help you find where you need to go.
Timetables
Before your first day you should have already received your timetable by email (do check your spam), but don't worry if you can't find it as we can help you on the day to make sure you know where you are going and to get all the information you need.
If you haven't got your timetable please ask a member of staff to direct you to reception where we can help you with your timetable queries.
Induction Days
Once you start college you will have an induction. This is to help familiarise you with the college and to welcome you officially to the South Bank Colleges family. Your teacher or Learning Development Coach (LDC) will give you all the details and will help you to attend induction sessions, talks and tours.
We know that college may seem like a vast place compared to your school or place of work, so to help get your bearings, why not take a look at our virtual campus tours. You can see where classes will be held as well as other college facilities that you might like to use. Virtual Tour (southbankcolleges.ac.uk)
Student passwords
Multi-factor Authentication (MFA)
From September 2023 In order to access Microsoft Office, Teams, One Drive and College Webmail outside of the college all students will need to set up multi-factor authentication on their accounts. Many online services, such as banking, email, and social media, contain personal and sensitive data already expect this.
MFA significantly strengthens the security of user accounts by requiring multiple factors for authentication and offers protection against password-related attacks. Please note that when setting up MFA the password needs to be at least 12 digits one number, one capital letter, one lower case one non alphanumerical.
The easiest place to reset your password is inside the college by logging on to any computer and pressing alt control delete then selecting the password change option, though this can be done outside the college as well.
Follow us on Social Media
There's always loads of great news and information we want to share with you and your friends and family, whether that's success stories, new activities open to you or events! To stay up to date with news about your college, follow us on Facebook, Instagram, LinkedIn and Twitter.
Don't forget - whatever it is you need help with when you start you only have to ask one of the staff and we will do all that we can to get things sorted for you.
Student FAQ's
I need technical support/login support - For technical support, you can refer to the IT user support technicians who provide technical assistance for IT systems and applications.
Can I change my course? - Sometimes your course might not match up to your expectations and that's fine. Chance to Change is an opportunity for you to consider alternative courses with no hassle. Our teachers will be available to interview and transfer you if you wish to change your course within a certain timeframe.
What days will I be required to be in college for this course? - This depends on the course. Once you have enrolled your timetable will be sent to you by email, which will detail the days and times of your course.
How do I update my contact details? - You will need to complete a change of details form which are available from any of our reception desks.
How do I speak to my college teacher? - You can contact your teacher via Email or MS Teams.
How do I report an absence? - If you are not able to attend college for any reason please email This email address is being protected from spambots. You need JavaScript enabled to view it.. Alternatively, you can call us on 02075015551.
What are the library opening times? - For library opening times please Click here.
How do I check my attendance? - To check your attendance you can speak with your teacher. Alternatively, to view attendance in the student portal Click here.
I think my attendance is incorrect, who do I contact? - If you think your attendance at South Bank College is incorrect, you should contact your teacher or your LDC tutor.
What should I do if I need extra help in lessons? - If you need extra help in your lessons, speak to the teacher and they can refer you to our ALS team. You can find more information about our ALS provision on our Additional Learning Support page.
What do I do if my ID card isn't working? - If your ID card isn't working, please visit reception so they can identify the issue and advise you.
Who do I contact if I can't log onto a college computer? - If you are unable to log onto a college computer, you can contact the staff at the Learning Resource Centres or Digital Spines for assistance.
